Refund policy

ProColorTransfers Return and Refund Policy

At ProColorTransfers, we take pride in delivering consistent quality and ensuring that each customer is satisfied with their purchase. This Return and Refund Policy outlines the specific circumstances under which orders, including custom Gangroll prints and apparel, may qualify for a reprint, replacement, or refund. By placing an order, you acknowledge and agree to the conditions stated below.

1. Gangroll Orders

When you submit a Gangroll order through ProColorTransfers, you agree to the following conditions:

  • Artwork Responsibility
    All prints are produced exactly as submitted by the customer. The quality of the final product directly depends on the artwork file you provide. If a file is low-resolution or improperly prepared, and this results in a low-quality print, we cannot offer a refund or reprint. It is your responsibility to ensure that your file meets our quality and format requirements before placing the order.

  • Size Confirmation
    Once artwork and size dimensions are submitted and approved, they are considered final. Because the Gangroll process is automated and begins immediately after order confirmation, we cannot modify the file or dimensions once it enters production. Refunds or reprints will not be issued for sizing issues that match the specifications you submitted.

  • Duplicate Orders
    If duplicate orders are accidentally submitted, we cannot offer a refund once both have entered production. Refunds or cancellations may only be considered if the duplicate order has not yet begun printing.

2. Apparel and Heat Press-Related Orders

  • Heat Press Application
    ProColorTransfers is not responsible for apparel that becomes damaged or unusable during the heat press process, whether performed by the customer or a third party. We recommend reviewing all instructions and heat settings carefully before applying your transfer. Refunds cannot be issued for garments affected by improper application.

3. Shipping Delays and Missed Deadlines

We understand that some orders are time-sensitive. However, because shipping involves third-party carriers and external factors beyond our control (such as weather delays or logistics issues), ProColorTransfers does not issue refunds or reprints for missed deadlines or events caused by shipping delays.
By placing your order, you acknowledge that estimated delivery times are not guaranteed.

4. Defective or Faulty Products

Your satisfaction is our priority. If you receive a product that is clearly defective or contains a manufacturing error, we offer the following resolution options:

  • Reprint Option
    If a clear production defect is verified, we will provide a reprint of the affected portion of your order at no additional cost.

  • Return or Refund Option
    If you prefer not to receive a reprint, we may evaluate the situation for a possible return or refund. This determination will be made on a case-by-case basis after reviewing your claim and any supporting evidence (such as photos or videos).
    To begin this process, please contact our support team and include your order number along with a detailed description of the issue.

5. Policy Updates and Customer Support

ProColorTransfers may revise this Return and Refund Policy from time to time to reflect changes in our production, shipping, or quality assurance procedures. The most current version will always be available on this page.

If you have any questions or concerns about your order or need assistance with a potential return, please contact our customer service team at order@procolortransfers.com.

We value your trust and thank you for choosing ProColorTransfers.